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If you decide to purchase our products, you are drawing your own opinions as to any additional benefits or uses these products may provide.   If you are not satisfied, simply return the unopened product for a full refund less any shipping charges. Your acceptance of the terms of purchase means you agree to and understand the refund policy.   If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.   To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.   Included in those terms is your clear understanding that we are selling these products as containing CBD (cannabidiol) from hemp xaoil. These products have not been evaluated by the FSA. We are committed to complete compliance with FSA regulations and as such, because these products have not been evaluated by the FSA, we make no claims as to any extra benefits for products containing CBD (cannabidiol).   To complete your return, we require a receipt or proof of purchase.   Please do not send your purchase back to the manufacturer.

 

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.   If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@greenphoenixuk.com.

 

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@greenphoenixuk.com and send your item to: 10 Eastgate Square, Pickering, North, Yorkshire, YO18 7DP United Kingdom.

 

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

SHIPPING

To return your product, you should mail your product to: 10 Eastgate Square, Pickering, North, Yorkshire, YO18 7DP United Kingdom. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £50 ($75), you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.  

CANNABIDIOL

We are one of the UK’s leading suppliers of Charlotte's Web and Myriam's CBD Oil. Buy with confidence from a reliable source. The CBD oil we stock is sourced from leading global producers with impressive credentials.

CBD Oils

The CBD oils stocked by Green Phoenix UK are derived from cannabis sativa, a legally produced substance. The form of cannabis used in our CBD products is industrial hemp; we do not sell cannabis (Cannabis Indica – Marijuana)

Misuse of Drugs Act 1971

GREEN PHOENIX UK does not manufacture, distribute or sell any product that contradicts the ‘Misuse of Drugs Act 1971’. The company does sell and distribute regulated & approved hemp based products that has been grown legally, under licence.

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