Common queries answered

Frequently asked Questions

Orders placed before 2pm are usually despatched same day (Monday to Friday) via Royal Mail 24hr delivery.

Click here to see our full refund policy.

Use the contact form on this page to inform us of your correct address.

When your order is despatched you will receive an email with your tracking information.

Use the contact form on this page to send us your query.

Use the contact form on this page to inform us of your correct shipping address.

Currently we only ship to the UK but we hope to be shipping worldwide shortly.

Generally your order will arrive in one package unless you have placed a very large order.

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We are one of the UK’s leading suppliers of Charlotte's Web and Myriam's CBD Oil. Buy with confidence from a reliable source. The CBD oil we stock is sourced from leading global producers with impressive credentials.

CBD Oils

The CBD oils stocked by Green Phoenix UK are derived from cannabis sativa, a legally produced substance. The form of cannabis used in our CBD products is industrial hemp; we do not sell cannabis (Cannabis Indica – Marijuana)

Misuse of Drugs Act 1971

GREEN PHOENIX UK does not manufacture, distribute or sell any product that contradicts the ‘Misuse of Drugs Act 1971’. The company does sell and distribute regulated & approved hemp based products that has been grown legally, under licence.